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Call Center


Call Center

Region Contact Service Hours
Americas Tel: +1-800-882-8122
Fax: +1-310-322-1133
Business Hours (Pacific Time):
06:00-21:00 Monday - Friday
07:30-16:00 Saturday, Sunday and public holidays
China +86-10-95583
+86-10-59281588
Europe
(excluding Russia)
Tel:00800-86-100-999 (From landlines only)
There may be a charge for calls from mobile phones.
Email: ca_europe@airchina.com
Chinese and English services:
06:00-22:00(GMT) Monday through Sunday;
German,French,Italian,Spanish services:
Workdays Monday through Friday.
Russia
(Russia only)
Tel: 810-800-86-100-999 (From landlines only)
There may be a charge for calls from mobile phones.
Email: ca_europe@airchina.com
Chinese and English language service:
Monday to Sunday: 06:00–22:00 (GMT)
Russian language service:
Monday to Friday: 06:00-16:00 (GMT)
Japan Japan's Regional Call Center
TEL:0570-0-95583
FAX:03-3501-1801

Service hours: 24hours (365 days a year)
*For FFP Phoenix mile/corporation contracts
09:30-17:30(Except Saturday, Sunday and public holidays)
*For travel agencies
09:00-18:00(365 days a year)


The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
China's Regional Call Center
TEL:95583 (reservations, ticketing, etc)
If you are calling from China, please dial 95583 and select number key 5 for service in Japanese.
If you are calling outside Japan or China, please dial +86-10-95583  and select option ※5  
Service hours : 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time).
Korea Telephone hotlines:
1) If you are calling from South Korea, dial 001(2)-80086-100-999 and press 1 for Korean (toll-free).
2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). 
Opening hours:
Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year
Hotline 2: Open 24/7
Main services:
Ticket reservations, bookings, rebookings, reissue
Australia 1800-860-999 (within Australia) 10:30 am-8pm (Australia time) 7 days a week
Singapore +1-80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
The Philippines +80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
Hong Kong,China +1/6-80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
India 0008000501566


Members hotline

Region Contact Service Hours
Members hotline Tel:+86-4006-100-666 | +86-95583 | +86-10-95583
Fax:(+8610)-59281560
E-mail for Ordinary Card members: ffp@airchina.com
E-mail for VIP Card members: ffpvip@airchina.com
Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com
24 hours a day, seven days a week


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l  1800-860-999 within Australia