Call Center
| Region | Contact | Service Hours |
| Americas |
Tel: +1-800-882-8122 Fax: +1-310-322-1133 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China |
+86-10-95583 +86-10-59281588 |
|
| Europe (excluding Russia) |
Tel:00800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: ca_europe@airchina.com |
Chinese and English services: 06:00-22:00(GMT) Monday through Sunday; German,French,Italian,Spanish services: Workdays Monday through Friday. |
| Russia (Russia only) |
Tel: 810-800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: ca_europe@airchina.com |
Chinese and English language service: Monday to Sunday: 06:00–22:00 (GMT) Russian language service: Monday to Friday: 06:00-16:00 (GMT) |
| Japan |
Japan's Regional Call Center TEL:0570-0-95583 FAX:03-3501-1801 |
Service hours: 24hours (365 days a year) The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. |
|
China's Regional Call Center TEL:95583 (reservations, ticketing, etc) If you are calling from China, please dial 95583 and select number key 5 for service in Japanese. If you are calling outside Japan or China, please dial +86-10-95583 and select option ※5 |
Service hours : 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time). | |
| Korea |
Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). |
Opening hours: Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
| Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
| Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong,China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| India | 0008000501566 |
Members hotline
| Region | Contact | Service Hours |
| Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |
l 1800-860-999 （within
Australia）
